Terms & conditions

  1. ‘PayMyNanny.net’ is a trading name of Pay My Nanny Limited (company registration no: 8107948) whose registered office is at 2nd Floor Office Suite, The Welsh Mill, Park Hill Drive, Frome, Somerset, BA11 2LE. PayMyNanny.net acts in the capacity of “payroll agent” for a client; a client being the person employing the nanny. As a “payroll agent”, PayMyNanny.net is not a party to any employment or other arrangement entered into between a client and that client’s employee and is therefore not responsible for fulfilling any statutory obligation or making any payment required by statute that may arise as a consequence of the relationship between employer and employee.
  2. From 1st October 2013, Pay My Nanny Limited, trading as PayMyNanny.net, is registered with HMRC under the Money Laundering Regulations 2007, and is required to, and will comply with all legislation and appropriate guidelines designed to combat money laundering activity, the funding of terrorist or criminal activity in the jurisdictions in which it operates. PayMyNanny.net is required under the rules of the HMRC and the provisions of the Money Laundering Regulations 2007 to verify the identification of its clients. For this purpose you agree to provide the documents and information that is required to comply with the company’s procedures.
  3. All pay periods administered by PayMyNanny.net are based upon calendar weeks or calendar months. Other payroll periods requested by clients (e.g. mid-month to mid-month) can be considered. Where employment starts or ends otherwise than on the first or last day of a week or month, the first (or last) payslip issued will be to/from the date specified, as the case may be. An employee’s pay frequency can only be changed at the start of the Tax Year (6th April).
  4. All PayMyNanny.net subscriptions will run for a specified period, normally twelve months, from the first week or month of tax records maintained on behalf of a client. One subscription covers one employee, or any number of single employees employed consecutively (but not concurrently) over a twelve month period. Where a client joins PayMyNanny.net with retrospective employment payroll liability to be calculated and declared, the subscription period will be backdated to the start of the period in question. Where the backdated period is more than twelve months’ duration, an additional annual subscription (or subscriptions, if more than twenty four months) will be required.
  5. PayMyNanny.net may cancel the contract at any time by giving to the client not less than three months’ notice in writing.
  6. PayMyNanny.net’s fees are payable annually in advance, and its fees will be payable immediately in full and the PayMyNanny.net service will not commence until such payment has been received. Thereafter, PayMyNanny.net’s fees will be payable upon the renewal of the contract for a further twelve month period or for such period as may be agreed with PayMyNanny.net. Failure to pay by the date of renewal of the contract will result in the suspension of any services being provided by PayMyNanny.net at that time.
  7. Where Statutory Sick Pay or Statutory Maternity Pay calculations are carried out on behalf of a client in parallel with additional payroll calculations for a second or replacement employee during the same payroll period, PayMyNanny.net reserves the right, at its discretion, either to reduce a client’s subscription period commensurately to cover the cost of additional work involved or to charge an additional fee in respect of such additional services. Reduction of the subscription period in accordance with this paragraph 6 will not, for the avoidance of doubt, reduce the fee payable to PayMyNanny.net by the client.
  8. Where information concerning changes in employment arrangements are not provided in good time by a client, and especially where this results in a significant amount of extra work for PayMyNanny.net (e.g. in amending client records, reissuing payslips or resubmitting statutory forms to HMRC), PayMyNanny.net reserves the right, at its discretion, either to reduce the period of a client’s subscription or to charge an additional fee, to cover the additional work involved.
  9. Where a client’s particular circumstances result in a significantly increased amount of work for PayMyNanny.net, PayMyNanny.net reserves the right, subject to notification to the client, either to reduce the period of a client’s subscription or to charge an additional fee, to cover such additional work.
  10. Where a client ceases to require the PayMyNanny.net service before the relevant subscription period has expired, it will be entitled to a subscription refund, upon request, in line with PayMyNanny.net’s current fee tariff for short subscriptions. The refund policy takes into account the deduction of a sum to cover work required for the initial setup of the client’s PAYE scheme and file final statutory HMRC RTI submissions on behalf of the client and to correspond with HMRC to close down the client’s PAYE scheme.
  11. A full refund of a new PayMyNanny.net subscription is available within 14 days of joining if a client decides not to use the service. PayMyNanny.net will retain an administrative fee of £30 for full refunds requested after 14 days.
  12. A client can request for their subscription to be suspended for up to 3 months after which an automatic refund in line with clause 10 will be issued. No charge will be applied in the months that the service is suspended provided no services are used, the subscription renewal date will be extended accordingly by the amount of months the suspension was active. For Level 3 subscriptions (see our fee tariff, appendix 1) if the client uses the HR Telephone Support Service during a suspension period one month’s subscription will then be applied.
  13. In the event of a dispute arising between a client and that client’s employee, PayMyNanny.net will act on the client’s instructions. However, factual payroll information will not be unreasonably withheld from a client’s employee who will generally have a statutory right to access to their PAYE records. PayMyNanny.net also reserves the right to advise a client where that client’s proposed course of action in a dispute is in breach of his or her statutory obligations as an employer, and to refuse to carry out any such instructions from a client if this is the case.
  14. PayMyNanny.net will not bear any responsibility for HMRC penalties, interest charges or other costs that may arise as a consequence of failure on a client’s part to make Tax or National Insurance liability payments due by dates notified to that client either by PayMyNanny.net or by HMRC, or as a consequence of the client’s failure to make information available to PayMyNanny.net which would affect or delay the submission to HMRC of statutory returns by the relevant due dates.
  15. PayMyNanny.net will not bear any responsibility for additional Tax and National Insurance liabilities which may arise as a consequence of a client agreeing to pay a net wage to his or her employee where variations in that employee’s personal tax code from the standard single person’s tax allowance in any given tax year result in the client incurring additional liability to that which would have been incurred had a gross wage been agreed. April) without incurring an extra administration charge.
  16. PayMyNanny.net will not accept liability for overpayment or underpayment of wages incurred as result of an error (howsoever arising) in processing a client’s specified wage for any period in excess of one month from the date on which the first payslip for a full period of a week or month at the newly instructed rate is sent to the client. It is each client’s responsibility to check payslips received from PayMyNanny.net to ensure that the specific net pay or gross pay sum they have stipulated is shown on the first full week or full month payslip provided.
  17. PayMyNanny.net will not bear any responsibility for HMRC penalties or interest charges which may arise as a result of employment arrangements existing prior to a client appointing PayMyNanny.net or for retrospective liability due or the consequences of late-filing a declaration of retrospective liability where the client appointed PayMyNanny.net after the due date.
  18. While PayMyNanny.net will make all reasonable efforts to make clients aware of the tax and National Insurance implications of their proposed or actual employment arrangements under the PAYE system, PayMyNanny.net will not bear any responsibility for liabilities that may arise out of a client’s unfamiliarity with or lack of understanding of how the PAYE system works in terms of their own particular employment arrangements. It is the client’s responsibility to seek appropriate professional advice, if required. PayMyNanny.net will not be held responsible for any additional Tax or National Insurance liability incurred as a consequence of the client’s failure to follow advice given by PayMyNanny.net.
  19. PayMyNanny.net reserves the right to alter, amend and reissue these terms and conditions under which it provides its service as a result of changes in law or as a result of issues that arise in the course of providing a service to its clients. Clients will be notified in advance of any changes to PayMyNanny.net’s terms and conditions which affect them.
  20. PayMyNanny.net offers HR Support & Advice as part of its services, this is a service provided by Emma Hubbuck Associates. From time to time, PayMyNanny.net may introduce Emma Hubbuck Associates to clients of PayMyNanny.net. Emma Hubbuck Associates is not part of PayMyNanny.net, and is not owned by Pay My Nanny Limited. PayMyNanny.net accepts no liability for any loss or damage, direct or indirect, and howsoever arising, arising as a result of any advice by PayMyNanny.net and Emma Hubbuck Associates or the services of any other organisation introduced by, but not within the control of, PayMyNanny.net. PayMyNanny.net will, when introducing any third party provider of services to the client, bring it to the client’s attention that such organisation is not controlled by PayMyNanny.net. The client is under no obligation to use the services of any third party service provider introduced by PayMyNanny.net.
  21. PayMyNanny.net will not accept liability for any consequences arising from the failure of PayMyNanny.net to receive information from a client or of a client to receive information from PayMyNanny.net where such failure is due to a failure of the postal or other communications system (such as e-mail or telephone) or any other circumstances over which PayMyNanny.net has no direct control. Without prejudice to the generality of the foregoing, PayMyNanny.net accepts no liability for bank or other charges or expense incurred as a result of late or non-receipt of payslips and any consequent failure by a client to pay salaries. It is the client’s responsibility at all times to ensure payment of salaries is made on time. Clients are requested to contact PayMyNanny.net if information they are expecting from PayMyNanny.net has not been received within ten working days of it being due – unless they have already been advised by PayMyNanny.net of a longer timeframe or of specific reasons for such a delay.
  22. Nothing in these terms and conditions shall exclude any liability of PayMyNanny.net for death or personal injury caused by PayMyNanny.net’s negligence.
  23. The handling and processing of personal data by PayMyNanny.net complies with the Data Protection Act 1998. PayMyNanny.net’s database of client information is securely protected against unauthorised entry. PayMyNanny.net observes a strict duty of confidentiality and will not disclose information held by it to any person without the client’s consent unless compelled to do so by law.
  24. Each party to this contract acknowledges that this contract contains the whole agreement between the parties and that it has not relied on any oral or written representation made to it which is not set out in this contract. This paragraph is not intended to relieve a party of any liability incurred for fraud.

This contract shall be governed by English law.